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FAQs: Home respiratory therapies
Patient manuals
OXIGEN salud has a specific patient manual for each treatment it offers. These documents are written and designed by a specialist medical team so that patients can understand their treatment and how their equipment works, as well as familiarising themselves with the cleaning, maintenance and safety recommendations for their prescribed device.
Every time equipment is installed in a home, the care team will provide the patient with the therapy manual and other relevant documents.
Common questions about home respiratory therapy
General questions
The face mask is very uncomfortable and is hurting me. What can I do?
The mask should fit properly without being too tight or too loose. No air should escape around your chin or eyes. Should you wake up with marks or skin irritation, try applying a moisturiser each night on the area in contact with the mask, so as to hydrate the skin. If the problem persists, call the OXIGEN salud helpline (900 80 80 89) to make an appointment with our care team.
My face mask is broken.
Call the OXIGEN salud helpline (900 80 80 89) to make an appointment with our care team. We will check your mask, and if it cannot be repaired, we will replace it.
The tube that connects to the device is broken. How can I order another?
Call the OXIGEN salud helpline (900 80 80 89) to make an appointment with our care team, and they will provide you with a new tube.
My device is not working properly (it is making a strange noise or will not turn on).
Call the OXIGEN salud helpline (900 80 80 89). Our care team will advise you so that the problem and/or fault can be resolved and you can carry on with your treatment.
What can I do if I am congested and have a blocked nose?
You can try a daily nasal irrigation with saline. If you need a heated humidifier, call the OXIGEN salud helpline (900 80 80 89) to make an appointment with our care team.
What can I do to improve my symptoms if I have abdominal bloating from swallowing air (aerophagia)?
You can raise the head of your bed or place more pillows under your head.
I would like to travel with my ventilation equipment. What should I take into account?
You must call the OXIGEN salud helpline (900 80 80 89) to confirm your travel dates and destination and do some administrative procedures. If you are travelling by aeroplane, do not check in your equipment under any circumstances. You must always take it with you as carry-on luggage.
Can I rent or buy a device as an individual?
Yes, but you will need to present a doctor’s prescription for the treatment and the corresponding equipment.
Patients with a CPAP machine
My CPAP has not been checked in a while. How do I make an appointment?
We at OXIGEN salud remind all our patients when it is time to have your equipment checked. However, if you have not received any reminders in the last few months, call our helpline (900 80 80 89) and we will arrange a visit from our care team.
The hose that connects to the CPAP machine is broken. How can I order another?
Call the OXIGEN salud helpline to make an appointment with our care team, and they will provide you with a new hose.
I would like to travel with my CPAP machine. What should I take into account?
You must call the OXIGEN salud helpline (900 80 80 89) to confirm your travel dates and destination and do some administrative procedures. If you are travelling by aeroplane, do not check in your equipment under any circumstances. You must always take it with you as carry-on luggage.
Oxygen therapy patients
There is a problem with my oxygen therapy equipment.
Call the OXIGEN salud helpline (900 80 80 89) immediately, and if you need it to continue your treatment, use the emergency oxygen cylinder. Our urgent service will provide telephone assistance to solve the problem with your equipment, and if this is not possible, someone will come to your home to check or repair it. We will also replace the emergency cylinder if you have used it.
I can’t remember how the emergency oxygen cylinder works.
Consult the patient manual provided by the OXIGEN salud care team during installation or call our helpline if you have any queries: (900 80 80 89).
I am an oxygen therapy patient and I am going to spend a few days away visiting family. What should I do?
If you are travelling within Spain, we can help you with the procedures to make sure you have an oxygen supply wherever you go. If you are travelling to another country, we can give you information on your rights and on the companies that operate in your destination country.
I would like to travel with oxygen. What should I take into account?
Travelling with oxygen is possible, with some planning. First, consult your doctor to check you are fit for the trip you are planning. If you are fit to travel, your doctor will need to provide you with copies of your prescription and any additional documentation you might need. You must also check the travel requirements set out by the transport company or airline. If you are travelling by aeroplane, remember that your breathing capacity might vary, as the air pressure is lower than normal on board. If you need oxygen at your destination, call the OXIGEN salud helpline (900 80 80 89) and we will provide information on all the available supply options.
